Name: ServiceMaster By Singer
Item: ServiceMaster By Singer
Rating: 1
Author: Tricia

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Tricia

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Our insurance company suggested to us that we use Servicemaster (SM)by Singer in Baltimore, MD to clean our water damaged finished basement. Let me say this was clearly a horrible idea. Once in our home, SM never lived up to their promised level of customer satisfaction. They failed to contact us after leaving their equipment here to complete the job, they never contacted us to arrange a follow up appointment. When I finally did call them to schedule, they did not show up for the appointment. Calling them during business hours still only yielded access to an answering service. I called and left 9 messages in a four hour time frame, none of them returned as promised. I called twice the next day and finally someone from the actual company called me. However, even they could care less that I had to take work off to meet the techs who never showed and now had to take work off again for the rescheduled appointment. SM is a joke; they’ve had to pick up a lot of the work due to water damage here on the East coast. I can see why they are not a usual top 5 choice but rather the option left over. Do yourself and your family a favor and never use this company. You’ll be glad you went elsewhere for your restoration needs.

Servicemaster by Singer in Baltimore is a joke!
Water/Flood Cleanup
USA / Maryland
11 years ago
Mark Stevenson

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My insurance company recommended Service Master by Singer, a Baltimore based company. When the reps first arrived at my home, they were great. In fact, the on scene supervisor, Erin, handled every aspect of the setup.
As part of the service, the company removes and disposes of damaged property from the home. Since they didn’t have a vehicle large enough to carry my damaged furniture, they moved the items outside and placed them on my deck. I was told someone would be back within 2 days to pick up the damaged items. I informed the workers the furniture couldn’t stay there longer than 2 days because we have a Home Onwer’s Association (HOA).
Two days came and went. I called the company, only to be instructed to leave a message and someone would call me back. Sadly, the company kept using the number given to them by the insurance company and not the one I kept providing. This went on for 4 days before I finally reached a representative. I made an appointment for Saturday, the 5th day, between 11 AM and 3 PM. As luck would have it, the company didn’t show up. I called Service Master twice and was (again) told to leave a message, which I did both times; the last message, left at 3:15PM, was for the on-call manager– 4 hours ago and I’m still waiting for her to call me back. While this is going on, my HOA is going crazy because I have furiniture stacked up on my deck.
I also called to inform the company their equipment kept shutting down, and flashed an error code. I wasn’t able to relay this message until they called me back on the 4th day.
This company has failed to abide by its agreement. More importantly they lack customer service. I understand many people have experienced floods in the North East, but a simple phone call responding to one of the 7 phone calls I made to them to inform me, the customer, they couldn’t make it would have gone a long way. As a professional organization, not showing up is disrespectful to the customer, waste everyone’s time, and brings negative light to Service Master.
The dealings I have had with Service Master has been very disappointing and frustrating. Personally, I will never use this company again…ever. There are other companies that can provide much better service than I experienced with Service Master by Singer, Baltimore, Maryland.

Service Master by Singer--Baltimore--Poor Customer Service and Follow Up
Water/Flood Cleanup
USA / Maryland
11 years ago

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