Sears Carpet & Upholstery Care‏ - Cleaning Review

Review on sears

Rating: 0 Star Moving Rating, Posted by Zings on Jul 17, 2012

Please beware of this renowned company services. Their Technicians are NOT knowledgeable. Just wearing a Sears shirt does not mean anything. They rip us off. We hire them to clean our ceramic floor and grout. They said the grout will look as new and clean. After they put their bad chemical and clean my floor, it looks the same. We feel like they just came and mob our floor and charge us hundred of dollars and when we complaint that we are not satisfied, they do not care as they stated on their website"Satisfaction Guaranteed - If you are not completely satisfied, contact us within 30 days from the date of service and we will make our best attempt to resolve your issues". They did not do anything. Even the complaint manager was talking with someone in the back ground when I express my concern. They do not care. I am very dissatisfied with their services. I hope I never have to shop at Sears any more. It is hard to say but I see this company is going down...might go to bankrupt down the road.

sears Service Overview

Quote or Order ID:
Carpet/Upholstery service used: Yes
Water/Flood cleanup service used: No
Fire/Smoke cleanup service used: No
Disaster restoration service used: No
Mold remediation service used: No
Content restoration service used: No
Air duct cleaning service used: Yes
House cleaning maid service used: No
Tile grout cleaning service used: Yes
Window cleaning service used: No
Janitorial service used: No
Chimney sweep service used: No

Country: USA
State: Georgia
Arrived on: On time

Primary contact person (Salesman):
Secondary contact person:

sears Cleaning Rating

Honesty: 0 Star Cleaning Rating
Experience (Professionalism): 3 Star Cleaning Rating
Promptness (Hold times): 3 Star Cleaning Rating
Communication: 0 Star Cleaning Rating
Appearance: 3 Star Cleaning Rating

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